Classmethod Thailand | AWS Support | AWS Support・Inquiry Response Services

Have these situations happened to you ?

Need a channel to ask technical questions about using AWS
Need a consultation channel that can be contacted immediately when problems occur, 24 hours a day, 365 days a year
Prefer to reduce costs from using AWS support services
Communication with AWS for various service applications is complicated and has many steps
Need multilingual support in Thai / English / Korean / Japanese

We offer AWS Support service 24 hours a day, 365 days a year.

We do not only use the information that AWS already has, but also apply the knowledge and experience accumulated from supporting over 20,000 customers per year to support our customer service

24/7 Support, 365 Days a Year

We provide continuous support services 24 hours a day, 365 days a year, with no additional fees. Our services cover 3 regions and branches in various countries.

All Staff Hold AWS Certification

Every member of our support team has passed the exams and holds official certification from AWS.

Support Experience with Over 35,000 Accounts

Classmethod has supported the use of AWS for more than 35,000 accounts. With extensive experience in assisting numerous clients, we are capable of resolving a wide range of issues

Enhanced AWS Support Level

Customers will receive troubleshooting services and assistance with various application procedures, without the need to subscribe to AWS support plans directly.

If you have any questions, please feel free to contact us for further information immediately.

More information

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Support Services from Classmethod

Technical Support

We will assist in answering technical questions related to AWS, as well as other programs such as OS, DB, or general web servers, and will help resolve any issues that arise. Our services are available 24 hours, every day.

Contact Channel	Website Form
Free Tech Support Service	Available 365 days, 24 hours*
First Contact Response Time	General inquiries: SLA within 24 hours System issues: SLA within 12 hours Critical system issues: SLA within 4 hours
Support Content	Answering questions related to AWS Assisting with various program operations Investigating and verifying issues related to the Management Console in the current operating environment Responding to general technical inquiries
Incident Reporting	Reporting system failures related to AWS Reporting AWS security incidents Reporting AWS service usage issues
Supported Languages	Thai, English, Japanese, Korean

Notice
*Thai and Korean language services are available during each country's business hours.

Assist in system recovery in the event of security incidents, such as access key leakage.

We will contact you through an emergency channel when a security incident occurs, to ensure that you do not miss any alert emails sent by AWS outside of business hours. We will provide the necessary steps and information for recovery via phone, based on Classmethod’s experience in assisting customers, to help you recover your system in a timely manner.

In addition, large EC2 instances will be automatically stopped by our proprietary protection system (Guard Rail), which is pre-configured to minimize damage caused by improper usage.

Customer Support

We also provide support for inquiries beyond technical assistance, such as acting as a billing representative, making changes to AWS membership contracts, requesting AWS service limit increases, or creating new AWS accounts. Those who are unfamiliar with submitting requests and navigating AWS procedures directly can contact us for further assistance.

Contact Channel	Website Form
Service Hours	Monday - Friday, 9:00 - 18:00 (Thailand time)*
Support Content	Technical Support Provide technical consultation on using AWS Representative in submitting requests to increase or cancel AWS service limits Sales Support Add AWS account Change membership service plans Change contract details or cancel membership Respond to inquiries regarding billing or service charges
Supported Languages	Thai, English, Japanese, Korean

Notice
*Thai and Korean language services are available during each country's business hours.

Support Performance

We provide assistance and customer service for 27,055 cases per year and have received positive evaluations from customers, with a satisfaction score as high as 98%. Whether it is technical questions related to AWS or issues that customers have attempted to resolve but were unsuccessful in implementing, we will inspect and analyze your system via the AWS Management Console to provide accurate answers and the most appropriate support.

Provided support for 27,055 cases per year

Customer satisfaction rate: 98.0%

Average response time in urgent cases: 13.08 minutes

Statistics from 2023/11 - 2024/10

Customer Feedback

Feedback from customers who use AWS Support services

Responses are quick and accurate, and they also provide advice beyond the scope of support, which is very helpful.
Satisfied with the timely response when issues occur, and the support system is reliable.
Satisfied with the appropriate handling of emergency situations and the quick coordination with AWS in providing support and customer service.
Even with limited knowledge of AWS, I feel reassured because I can always ask questions.
Received suggestions for solutions based on case studies from other companies before requesting assistance, which helped with quick system recovery.
Amazon SES was installed smoothly. Thank you very much.
Received fast and flexible support, which allowed a major live broadcast to proceed successfully. Thank you very much.
Not only were the main questions answered, but additional information was also provided, leading to a deeper understanding. Truly appreciated.
Not only did I receive information based on facts, but also forecasts grounded in knowledge, which were very helpful in considering future directions. Thank you.
There is a team of AWS experts ready to answer questions and resolve issues in a timely manner, reducing the time spent identifying root causes and preventing unexpected costs.
Impressed by the follow-up and resolution of reported issues. The team responded quickly and was fully dedicated to providing support. I could feel the attentiveness and effort to help resolve the problem to the best of their ability.
I plan to use AWS services more because the Classmethod team provides precise coordination, attentive care, and targeted recommendations, making me feel encouraged to seek further consultation.
I'm so impressed with the service from Classmethod that I want to recommend it to others in the same industry.
The Classmethod team is friendly, consistently provides updates, and offers close support until the issue is resolved.
The team responds quite quickly and also provides additional advice that goes beyond the original question.
I trust Classmethod because, in addition to the 3% discount, they provide clear usage details and allow me to check when the service started and what charges apply. When I receive the billing statement, I pay without any doubts.